Privacy Policy

Last Updated:

1. Introduction

This Privacy Policy describes how Property Link, operated by Homeverything, LLC ("Property Link," "Company," "we," "our," or "us"), collects, uses, discloses, stores, and protects information when you access or use the Property Link website, mobile applications, software, communications, marketplace services, payment-related functionality, referral programs, sponsor or advertising features, customer support, and related products and services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the Platform.

This Privacy Policy applies to all users of the Platform, including homeowners, property owners, service providers, realtors, sponsors, advertisers, referral partners, influencers, ambassadors, community partners, and other marketplace participants.

2. Important Relationship to the Terms of Service

This Privacy Policy should be read together with the Property Link Terms of Service and any additional policies, agreements, or disclosures that apply to specific Platform features.

The Terms of Service explain the contractual rules governing use of the Platform. This Privacy Policy explains how information is collected, used, shared, and retained.

3. Information We Collect

We may collect information directly from you, automatically through your use of the Platform, from other users, from third-party service providers, from Stripe Connect or other payment processors, from marketing partners, and from publicly available or commercially available sources.

3.1 Account and Registration Information

When you create an account or interact with the Platform, we may collect:

  • Name
  • Email address
  • Phone number
  • Username or account identifier
  • Password or authentication credentials
  • Mailing address
  • Billing address
  • Profile photo or avatar
  • Communication preferences
  • User role or account type
  • Authentication, login, and account security information

3.2 Homeowner, Property Owner, and Property Information

If you use the Platform as a homeowner, property owner, tenant, property manager, or similar user, we may collect information such as:

  • Property address and ZIP code
  • Property type, size, age, or condition
  • Home maintenance preferences
  • Service needs, project descriptions, and appointment requests
  • Uploaded photos, videos, documents, or other project materials
  • Maintenance schedules, reminders, tasks, and service history
  • Preferred service categories
  • Provider selections, bids, quotes, bookings, approvals, and disputes
  • Reviews, ratings, comments, and support interactions
  • Information about multiple properties associated with an account

3.3 Service Provider Information

If you use the Platform as a service provider, contractor, vendor, or business account, we may collect:

  • Business name, trade name, and contact information
  • Business address and service area
  • Service categories, descriptions, pricing, availability, and booking preferences
  • Business profile content, photos, portfolio materials, logos, and marketing content
  • License numbers, certification information, insurance information, and supporting documents
  • Identity verification information and business verification information
  • Tax identification information, W-9 or W-8 information, and payout-related information
  • Stripe Connect connected account information or payment processor account status
  • Performance data, customer communications, bids, quotes, booking history, completion status, disputes, reviews, and ratings

3.4 Realtor, Sponsor, Advertiser, and Promotional Partner Information

If you use the Platform as a realtor, sponsor, advertiser, or promotional partner, we may collect:

  • Profile information and business contact details
  • Campaign preferences, ZIP code targeting, demographic targeting, budget, and campaign settings
  • Advertising creative, images, copy, landing pages, and promotional materials
  • Campaign performance data such as impressions, clicks, conversions, engagement, and attribution
  • Billing, subscription, and payment information
  • Referral participation and commission eligibility information

3.5 Referral, Influencer, Ambassador, and Community Partner Information

If you participate in referral, influencer, ambassador, sponsor, affiliate, community partner, or similar programs, we may collect:

  • Referral codes, links, tags, and attribution identifiers
  • Referral relationships between users
  • Invite history, conversion data, and qualifying transaction data
  • Commission eligibility, payout status, reversals, chargebacks, and adjustments
  • Marketing activity, campaign performance, promotional content, and audience engagement metrics
  • Tax, identity, payment, and payout information needed to administer commissions or rewards

3.6 Payment, Transaction, and Stripe Connect Information

Property Link uses Stripe Connect or another designated third-party payment processor to facilitate marketplace payments, connected accounts, identity verification, transaction processing, payout processing, fraud prevention, and related financial services.

Depending on your role and use of the Platform, we or our payment processors may collect or receive:

  • Transaction amounts, dates, status, and identifiers
  • Booking, invoice, subscription, fee, and commission records
  • Payment method details, billing information, and processor tokens
  • Payout status, connected account status, and processor compliance information
  • Chargeback, refund, reversal, fraud review, and dispute information
  • Identity, tax, and compliance information required by Stripe Connect or another processor
  • Bank account or payout destination information as collected and maintained by the payment processor

Property Link does not intend to store full payment card numbers unless expressly permitted by applicable law and payment processor requirements.

3.7 Communications, Messaging, and Support Information

We may collect communications and related metadata when users communicate through the Platform or with our support team, including:

  • In-app messages, chat content, and conversation history
  • Emails, SMS messages, push notifications, and call records where applicable
  • Support requests, dispute submissions, attachments, photos, videos, and documentation
  • Delivery, read, response, and notification status
  • Customer support notes and case history

3.8 Reviews, Ratings, and User-Generated Content

We may collect content you create, submit, upload, post, or transmit through the Platform, including:

  • Reviews and ratings
  • Profile content
  • Photos, videos, and documents
  • Comments, messages, and feedback
  • Service descriptions, bids, quotes, and provider responses
  • Promotional content submitted by sponsors, providers, influencers, or community partners

Some user-generated content may be visible to other users or the public, depending on the feature and your account settings.

3.9 Location and Service Area Information

We may collect or infer location-related information, including:

  • Property addresses
  • ZIP codes
  • Approximate location based on IP address
  • GPS or device location if enabled
  • Service areas and geographic preferences
  • Location-based search, matching, sponsorship, and advertising data

Location information may be used to match homeowners with relevant service providers, display local sponsors or advertisements, manage service areas, support referrals, and improve Platform functionality.

3.10 Device, Usage, Analytics, and Technical Information

When you access or use the Platform, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type, device identifiers, and operating system
  • Mobile carrier and network information
  • Pages, screens, features, links, and content viewed
  • Searches, clicks, timestamps, and navigation paths
  • Session data, authentication logs, and security logs
  • Crash reports, performance data, and diagnostic information
  • Cookie, pixel, tag, and similar tracking technology data

3.11 Information From Third Parties

We may receive information from third parties, including:

  • Stripe Connect or other payment processors
  • Identity verification vendors
  • Fraud prevention vendors
  • Analytics providers
  • Advertising and marketing partners
  • Communication providers for email, SMS, push notifications, or phone systems
  • Cloud hosting and storage providers
  • Other users who submit information about you through the Platform
  • Publicly available or commercially available sources

4. How We Use Information

We may use information for the following purposes:

  • To operate, maintain, and improve the Platform
  • To create, manage, authenticate, and secure user accounts
  • To provide marketplace search, matching, scheduling, messaging, booking, and service request functionality
  • To facilitate communications between users
  • To process transactions through Stripe Connect or another designated payment processor
  • To calculate, administer, adjust, reverse, and report fees, payouts, commissions, subscriptions, refunds, chargebacks, and related financial activity
  • To administer referral, influencer, ambassador, community partner, sponsor, affiliate, or similar programs
  • To verify identity, business information, provider credentials, tax information, payment status, or payout eligibility
  • To manage reviews, ratings, disputes, support requests, fraud prevention, and policy enforcement
  • To personalize content, recommendations, search results, sponsors, advertisements, and Platform experiences
  • To provide reminders, transaction updates, support messages, marketing communications, and notifications
  • To perform analytics, measurement, product development, testing, auditing, and business intelligence
  • To detect, investigate, prevent, and respond to fraud, abuse, security incidents, unlawful activity, or violations of our agreements
  • To comply with legal obligations, respond to legal requests, protect rights, and enforce agreements

5. Referral and Commission Tracking

Property Link may operate referral, influencer, ambassador, affiliate, sponsor, community partner, or other customer acquisition programs. To administer those programs, we may collect, use, store, and analyze information relating to referral relationships, referral attribution, qualifying transactions, transaction revenue, platform fees, commission eligibility, payout status, reversals, fraud reviews, and promotional performance.

Referral and commission data may be used to determine whether a transaction qualifies for a reward or commission, to calculate payout amounts, to investigate abuse or fraud, to comply with tax reporting obligations, and to administer Platform policies.

Compensation programs are intended to reward qualifying customer acquisition and completed marketplace activity and are not intended to compensate users for mere registration, recruitment, or passive participation.

6. How We Share Information

We may share information as described below. We do not intend to sell personal information in the traditional sense of exchanging personal information for money. However, certain advertising, analytics, referral, or tracking activities may be considered a "sale," "sharing," or "targeted advertising" under certain state privacy laws. Where required, we will provide applicable rights and opt-out mechanisms.

6.1 With Other Users

We may share information with other users as needed to facilitate marketplace interactions, including service requests, bids, quotes, bookings, scheduling, messaging, approvals, disputes, reviews, and related services.

For example, homeowner information may be shared with service providers to evaluate or perform requested services, and provider information may be displayed to homeowners or other users through provider profiles, search results, quotes, and reviews.

6.2 With Stripe Connect and Payment Providers

We may share information with Stripe Connect, its affiliates, banks, payment networks, and other payment-related service providers to process payments, establish connected accounts, verify identity, process payouts, prevent fraud, respond to chargebacks, comply with legal obligations, and administer marketplace transactions.

Users who receive payments or payouts may be required to provide information directly to Stripe Connect or another payment processor, and such information may be governed by the processor's own terms and privacy policy.

6.3 With Vendors and Service Providers

We may share information with vendors that help us operate the Platform, including providers of:

  • Cloud hosting and storage
  • Database management
  • Email delivery
  • SMS and authentication messaging (including Bird) and push notification delivery
  • Customer support tools
  • Analytics
  • Security monitoring
  • Fraud prevention
  • Identity verification
  • Marketing automation
  • Product development, testing, and operations support

6.4 With Sponsors, Advertisers, and Promotional Partners

We may share limited information with sponsors, advertisers, realtors, and promotional partners to administer campaigns, measure performance, deliver targeted placements, support local sponsorships, attribute conversions, and provide reporting.

We may use aggregated, de-identified, or limited campaign performance information when reporting to sponsors or advertisers.

6.5 With Referral Partners, Influencers, and Community Partners

Where necessary to administer referral or promotional programs, we may share limited information regarding referral attribution, qualifying activity, commission status, and campaign performance. We do not intend to disclose more information than reasonably necessary to operate the applicable program.

6.6 For Legal, Safety, Fraud Prevention, and Compliance Purposes

We may disclose information when we believe disclosure is reasonably necessary to:

  • Comply with law, legal process, or governmental requests
  • Respond to subpoenas, court orders, or regulatory inquiries
  • Enforce our Terms of Service or other agreements
  • Investigate fraud, abuse, chargebacks, or security incidents
  • Protect the rights, safety, and property of Property Link, users, or others
  • Prevent harm, unlawful activity, or misuse of the Platform

6.7 In Business Transfers

We may disclose or transfer information in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, change of control, or similar business transaction.

7. Cookies, Pixels, Analytics, and Tracking Technologies

We may use cookies, pixels, tags, software development kits, local storage, session technologies, analytics tools, and similar technologies to operate the Platform, remember preferences, maintain sessions, secure accounts, measure performance, analyze usage, personalize experiences, support advertising, and attribute referrals.

These technologies may be used by Property Link, vendors, advertising partners, analytics providers, referral systems, and social media platforms.

Users may manage certain cookie settings through browser controls. Some Platform features may not function properly if cookies or similar technologies are disabled.

8. Marketing, SMS, Push Notifications, and Communications

We may send transactional, service-related, administrative, promotional, referral, sponsor, and marketing communications by email, SMS, push notification, in-app notification, phone, or other means.

SMS Verification and Authentication. We may use third-party messaging providers, including Bird, to send one-time passwords (OTPs), verification codes, account security alerts, login confirmations, and other transactional SMS messages necessary to operate and secure the Platform. When you provide your mobile phone number for verification or account security, we and our messaging providers may process your phone number and related delivery metadata to send these messages. Standard message and data rates charged by your wireless carrier may apply. Message delivery is subject to carrier availability and technical limitations and is not guaranteed.

Transactional communications may include account alerts, booking updates, payment status, payout status, dispute updates, security messages, reminder notifications, and policy updates.

Marketing communications may include promotions, referral opportunities, sponsor messages, platform updates, and offers.

Where required by law, users may opt out of marketing communications. Opting out of marketing communications does not prevent us from sending transactional, service-related, security, legal, or account communications.

9. Public and Shared Content

Certain information may be publicly visible or visible to other users, including provider profiles, business names, service descriptions, portfolio images, reviews, ratings, sponsor placements, and other content that users choose to publish or make available.

Users should not submit content that they do not want visible to other users or the public where the relevant feature is designed for display or sharing.

Property Link may remove or restrict content in accordance with the Terms of Service and Platform policies.

10. Data Retention

We retain information for as long as reasonably necessary to operate the Platform, provide services, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, process payments and tax reporting, maintain security, and support legitimate business purposes.

Retention periods may vary depending on the type of information, the user's role, account status, transaction history, legal requirements, dispute status, fraud prevention needs, and operational requirements.

We may retain de-identified, aggregated, or anonymized information for analytics, reporting, product improvement, and business purposes.

11. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information. These measures may include access controls, encryption, secure transmission, monitoring, logging, vendor management, and other security practices.

No method of transmission, storage, or processing can be guaranteed to be completely secure. Users are responsible for protecting account credentials and notifying us promptly of suspected unauthorized access.

12. Children's Privacy

The Platform is intended for users who are at least eighteen (18) years old. We do not knowingly collect personal information from children under thirteen (13). If we learn that we have collected information from a child in violation of applicable law, we will take appropriate steps to delete such information.

13. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, portability of, or restriction of certain personal information. You may also have the right to opt out of certain uses of information, such as targeted advertising, sale, or sharing where applicable.

To submit a privacy request, contact us using the information at the end of this Privacy Policy. We may need to verify your identity before processing a request.

Certain information may be retained where permitted or required by law, including for fraud prevention, tax reporting, legal compliance, dispute resolution, payment processing, security, and legitimate business recordkeeping.

14. State-Specific Privacy Disclosures

Some states provide residents with additional privacy rights. If applicable, we will honor rights required by state privacy laws, which may include the right to know, access, correct, delete, obtain a copy of, or opt out of certain processing of personal information.

We may update this section or provide supplemental notices if required by law.

15. International Users

The Platform is operated in the United States. If you access the Platform from outside the United States, you understand that information may be transferred to, stored in, and processed in the United States or other jurisdictions where we or our vendors operate.

By using the Platform, you acknowledge that privacy laws in those jurisdictions may differ from those in your location.

16. Third-Party Services and Links

The Platform may contain links to third-party websites, services, applications, payment processors, social media platforms, advertising networks, or other external services. This Privacy Policy does not apply to third-party services. Users should review the privacy policies and terms of those third parties.

Property Link is not responsible for the privacy practices, content, security, or policies of third-party services.

17. De-Identified and Aggregated Information

We may use information in de-identified, anonymized, or aggregated form for analytics, reporting, research, product development, sponsor reporting, marketplace insights, service-area analysis, and business purposes.

Such information is not intended to identify a specific individual.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the "Last Updated" date and may provide additional notice where required by law.

Continued use of the Platform after an updated Privacy Policy becomes effective indicates acknowledgment of the updated Privacy Policy.

19. Contact Information

Property Link

Operated by: Homeverything, LLC

Website:yourpropertylink.com

Support Email:support@yourpropertylink.com

Mailing Address: 3597 Parkridge Cir, Sarasota, Florida 34243, USA